Shipping policy
Shipping Policy – Valencia Los Angeles
Thank you for shopping with Valencia. We’re committed to getting your order to you quickly and efficiently.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Please note: During peak periods, holidays, or new drops, processing times may be extended by a few days.
Domestic Shipping
We currently ship within the United States. Shipping rates are calculated at checkout based on your location and order size.
Estimated Delivery Times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Once shipped, tracking information will be sent to your email.
Free Shipping
We offer free standard shipping on all U.S. orders
International Shipping
We proudly ship worldwide. International shipping rates and options are shown at checkout based on your location.
Estimated Delivery Times:
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Standard International: 7–21 business days
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Expedited International: 3–7 business days
Customs & Duties:
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Valencia is not responsible for these charges if they are applied — they are your responsibility as the customer.
Lost or Stolen Packages
Once an order is shipped, Valencia is not responsible for lost, stolen, or delayed packages. If your tracking shows "delivered" but you haven’t received your package, we recommend contacting the carrier directly.
If you need help filing a claim, our team is happy to assist—just email us at support@valencialosangeles.com.
Shipping Questions?
For any questions regarding your order or shipping status, contact us at support@valencialosangeles.com.